Customer Service Manager with Telephone Etiquette & KYC Diploma
Level 3 Diploma | 100% Pass Rate | Assignment Included in Course Price | Free Certificate | Lifetime Course Access
Empower UK Employment Training
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Overview
Customer Service Manager with Telephone Etiquette & KYC Diploma
Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart.
Learning Outcomes:
- Implement effective Customer Service models.
- Manage customer relationships through proven Customer Service tactics.
- Resolve conflicts with angry customers using Customer Service skills.
- Enhance telephone communication with focused Customer Service training.
- Apply Customer Service principles in Know Your Customer (KYC) methods.
This Customer Service Manager with Telephone Etiquette & KYC Diploma Includes The Following Courses:
- Course 01: Customer Service
- Course 02: KYC Masterclass
- Course 03: Telephone Etiquette
Key Employment Opportunities:
- Customer Service Manager: Yearly Salary - £28,927
- Customer Service Representative: Yearly Salary - £22,000
- Customer Service Advisor: Yearly Salary - £22,922
- Call Centre Operations Manager: Yearly Salary - £40,000
Course Benefits:
- Assignment Feedback on Customer Service
- Free Digital Reed Certificate on Customer Service Manager with Telephone Etiquette & KYC Diploma
- Compatible with iPhone & Android Devices
- Moneyback Guarantee
Curriculum
Course media
Description
Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma:
Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence.
Customer Management: Excel in customer relationship management by integrating Customer Service best practices.
Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction.
Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level.
Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence.
KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.
Other Key Modules of This Customer Service Manager with Telephone Etiquette & KYC Diploma Include:
- Client Risk Rating and Due Diligence Level
- KYC in Record, Suspicion, and Awareness
- Customer Rapport
- Empathy Vs Sympathy
- And, Many More ...
Who is this course for?
This Customer Service Manager with Telephone Etiquette & KYC Diploma Program is designed for anyone keen on mastering Customer Service skills. This course is particularly useful for:
- Aspiring customer service agents
- Individuals kick-starting a fulfilling career in customer service
- Professionals aiming to elevate their customer service performance
- Companies invested in upgrading their staff's customer service expertise
This Customer Service Manager with Telephone Etiquette & KYC Diploma will also help you if you choose to further progress your career in the following courses:
- Level 3 Certificate in Customer Service
- Level 3 Diploma in Customer Service
- Level 4 Certificate in Customer Service
- Level 4 Diploma in Customer Service
- Level 5 Certificate in Customer Service
- Level 5 Diploma in Customer Service
- Level 6 Certificate in Customer Service
- Level 6 Diploma in Customer Service
- Level 7 Certificate in Customer Service
- Level 7 Diploma in Customer Service
- Level 3 Certificate in Customer Service
- Level 3 Diploma in Customer Service Advisor
- Level 4 Certificate in Customer Service Advisor
- Level 4 Diploma in Customer Service Advisor
- Level 5 Certificate in Customer Service Management
- Level 5 Diploma in Customer Service Management
- Level 6 Certificate in Customer Service Management
- Level 6 Diploma in Customer Service in Retail
- Level 7 Certificate in Customer Service in Retail
- Level 7 Diploma in Customer Service in Retail
Requirements
This Customer Service Manager with Telephone Etiquette & KYC Diploma is open to all.
Career path
- Customer Service Manager
- Customer Service Assistant
- Customer Service Advisor
- Customer service Agent
- Customer Service Representative
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
